Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Laqueena Lee

Laqueena Lee

September 26, 2024

5  out of  5
rating by Laqueena Lee
"The staff is wonderful especially Jennifer you are the best"
Profile photo of Gary Vlogs

Gary Vlogs

September 26, 2024

5  out of  5
rating by Gary Vlogs
"Mrs.Jennifer helped me get my home and car insured with ease!!"
Profile photo of Jake Waters

Jake Waters

September 26, 2024

5  out of  5
rating by Jake Waters
"Gina and her team are very professional. Would recommend to others."
Profile photo of Ravi Kumar

Ravi Kumar

September 26, 2024

5  out of  5
rating by Ravi Kumar
"Jennifer was helpful in guiding me to choose the right auto policy and also in saving my dollars. She did answer my queries with utmost patience."
Profile photo of Candace Weatherby

Candace Weatherby

August 7, 2024

5  out of  5
rating by Candace Weatherby
"Thanks Jennifer! Always professional and polite! I wish nothing but the best for you. StateFarm, you have a knowledgeable person on your team."
Profile photo of Denise McGee

Denise McGee

August 6, 2024

5  out of  5
rating by Denise McGee
"Wonderful customer service! Took time to explain everything. Jennifer did a wonderful job getting my insurance back with State Farm after not good service from another agent."
Profile photo of Jennifer Boynton

Jennifer Boynton

August 6, 2024

5  out of  5
rating by Jennifer Boynton
"Jennifer King is top notch! She always goes above and beyond for all my insurance needs. Very professional and friendly.Would highly recommend her."
Profile photo of Chelsey McGee

Chelsey McGee

August 6, 2024

5  out of  5
rating by Chelsey McGee
"Gina & Jennifer are great! Super helpful and responsive and care about their clients!"
Profile photo of jasmine wilson

jasmine wilson

April 29, 2024

5  out of  5
rating by jasmine wilson
"The team at State Farm are very dedicated to the customer’s experience.. Leading with warmth and professionalism. Amazing customer service that aims to make each customer’s experience unique to each individual."
Profile photo of Greg Brown

Greg Brown

April 3, 2024

5  out of  5
rating by Greg Brown
"I would like to give Jennifer King 5 stars for being absolutely patient and helpful, not to mention working to help me save my hard earned dollars! She is top notch! Thanks Jennifer!!"
Profile photo of Isha Lewis Long

Isha Lewis Long

March 25, 2024

5  out of  5
rating by Isha Lewis Long
"I just had the Best experience with Jennifer at State Farm very nice and helpful and listen closely to my needs and answered all my questions and concerns. Thank you so much Agent Gina Falletta for Jennifer being part of the Team!"
We responded:
"Thank you, Isha! We're thrilled to hear about your positive experience with Jennifer at State Farm. We appreciate your kind words and are glad she could assist you effectively. - Gina"
Profile photo of James Phelps

James Phelps

February 20, 2024

5  out of  5
rating by James Phelps
"Great professional and personal service by caring people."
We responded:
"Thank you James for the awesome review!"
Profile photo of Nick Canonaco

Nick Canonaco

February 9, 2024

5  out of  5
rating by Nick Canonaco
"Jennifer was very helpful and professional getting me a quote on my auto insurance for a fair price. Would highly recommend"
We responded:
"Thank you Nick, for your kind words! We're thrilled to hear that Jennifer provided helpful and professional service. Your recommendation is greatly appreciated."
Profile photo of Bobbi Caldwell

Bobbi Caldwell

February 3, 2024

1  out of  5
rating by Bobbi Caldwell
"If only she is was actually responsive and helpful. I don’t believe Gina exists since I have asked to speak with her for two months and get the run around from her staff. My calls are screened and they make empty promises of call backs or answers. The office can’t tell me what my payments are and what the payments I have made are for. It has been a 2-3 month issue. Don’t trust this agent or the office because they don’t know what they are doing and you are not in safe hands."
We responded:
"Dear Mr. Caldwell Thank you for taking the time to share your concerns, and we sincerely apologize for the challenges you've encountered during your transition to Gina Falletta's State Farm Insurance Agency. We understand that a seamless transition is crucial, and we regret that we fell short of your expectations. We want to assure you that your experience is not reflective of our typical service standards. Gina and the entire team are committed to providing responsive and helpful assistance to all our clients. We apologize for any inconvenience caused during your transition and the confusion regarding your payments. We would appreciate the opportunity to connect with you directly. Feel free to reach out to Gina Falletta at 205-731-4663, so we can better understand your unique situation and work towards a resolution. Best regards, Gina Falletta State Farm Insurance Agency Thank you."
Profile photo of Robert Phillips

Robert Phillips

January 31, 2024

5  out of  5
rating by Robert Phillips
"Gina and her team are the best, highly recommend to anyone looking for an insurance agent you can trust!"
We responded:
"Robert, wow thank you for such kind words. Your feedback is greatly appreciated. "
Profile photo of Vernon White

Vernon White

January 31, 2024

5  out of  5
rating by Vernon White
"They treated good thanks"
We responded:
"Vernon, thank you for such nice words and leaving a 5-star review. - Gina Falletta-State Farm Agency"
Profile photo of Jennifer King

Jennifer King

January 31, 2024

5  out of  5
rating by Jennifer King
"Love the agents and team!! Super friendly!!!"
We responded:
"Jennifer, thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. - Gina"
Profile photo of Lori Hudgins

Lori Hudgins

January 31, 2024

5  out of  5
rating by Lori Hudgins
"Love Gina and her staff! Always so helpful!"
We responded:
"Lori, thank you for taking the time to leave a 5-star review. - Gina"
Profile photo of Amber Ellis

Amber Ellis

January 18, 2024

5  out of  5
rating by Amber Ellis
"Great staff and very reasonable pricing. I had Jennifer King as my agent for a while now and cannot say anything but great things about her. Definitely check them out for all your insurance needs"
We responded:
"Thank you Amber, for taking the time and leaving a 5-star review. We're delighted to hear your positive feedback about Jennifer King!"
Profile photo of Richard Harris

Richard Harris

March 28, 2023

5  out of  5
rating by Richard Harris
"Always having a blast with everyone there they treat you like family"
We responded:
"Thank you Richard, for the review! We sincerely appreciate your feedback and are glad to hear about your experience with us. Gina Falletta - State Farm Insurance Agent "
Profile photo of Kim Dawson

Kim Dawson

November 1, 2022

5  out of  5
rating by Kim Dawson
"Buying a car takes a lot of time, when it came to changing my State Farm insurance from the 2008 auto to the 2023 auto, Ms. Tidy made the swap a breeze! Ms. Tidy was very helpful and answered all my questions in a very professional manner and I left the dealership knowing I was completely covered in my new auto. I realized I had left my drive and save token in the traded auto, Ms. Tidy said "No problem I will get another one ordered and on the way to you. It is so nice to know the staff at Gina Falletta's insurance agency cares about their customers!"
We responded:
"Thank you Kim for such kind words! We're thrilled that we got the opportunity to assist you in finding the right solution. Thank you again for such positive feedback. Gina Falletta - State Farm Insurance Agent "
Profile photo of Packleader205

Packleader205

October 27, 2022

5  out of  5
rating by Packleader205
"Tidy Hill is just great! Knowledgeable, friendly, and saved me a lot of time!"
We responded:
"We appreciate such kind words. Thank you for taking the time to leave a review."
Profile photo of One spoke In the wheel

One spoke In the wheel

February 7, 2022

5  out of  5
rating by One spoke In the wheel
"Gina and her team always seem to be customer focused. Friendly and professional !!!"
We responded:
"Thank you for the 5-star review ! "
Profile photo of Candace Neilsen

Candace Neilsen

September 17, 2020

5  out of  5
rating by Candace Neilsen
"Ms. Falletta and her staff are absolutely wonderful! Very knowledgeable and quick to answer/solve all of my questions and concerns!"
We responded:
"Thank you Candace for taking the time to leave a review! We're happy to hear you had a great experience with us. "
Profile photo of Dee

Dee

July 14, 2020

5  out of  5
rating by Dee
"Gina’s team is ALWAYS super responsive!"
We responded:
"Thank you Dee for the kind words and leaving 5-stars!"